How Can I Contact Tsufimoto?

You can email us at info@tsufimoto.com, and our customer support team will be happy to assist you with any issues!

Can I Modify or Cancel My Order?

Since we aim to process orders as quickly as possible, you can modify or cancel your order within 5 hours of placing it. Any requests made after this period will be denied. Once the order has arrived, it can be returned for a full refund.

What Payment Methods Do We Accept?

We accept payments with all major credit cards (Visa, Mastercard...) and PayPal.

How Long Will My Order Take to Arrive?

Due to high demand, orders may take 2-3 weeks to arrive. Our customer support team is available 24/7 to provide you with the utmost support throughout the delivery process.

What If I Don’t Receive My Order?

If you don’t receive your order within 30 days of shipping, you can request a full refund, and we will assist you in resolving any issues.

How Can I Return an Item?

You can return an order. For more information, please contact us at info@tsufimoto.com.

What If an Item I Receive Is Defective or Damaged?

Please contact us with the tracking number of the item, and our customer support team will help you resolve any issues you encounter.

When Will I Receive My Refund?

Your refund will be credited to your original payment method. It may take 5-10 business days, depending on your payment method.

Where Do We Ship From?

We ship from Hong Kong.

Will I Be Charged Taxes and Customs Fees?

The prices displayed on our site are tax-free, which means you may be required to pay duties and taxes once you receive your order. Once the order arrives at its final destination, import taxes, duties, and related customs fees may be charged, determined by your local customs office. The payment of these charges and taxes is not covered by us and will be your responsibility. We are not responsible for delays caused by your country’s customs department. For further details of charges, please contact your local customs office.